Service Monitor

Improving Efficiency by Automating Reporting Processes.

Originally established as a mystery shopping service provider, Service Monitor now offer ‘mystery shopping and more’, delivering a range of different services for collecting and reporting consumer feedback for their clients. As part of this offering, they also provide a platform on which their clients can easily view and download customer feedback and insights.

Using data to drive change can be a difficult task for any business, but arguably even more challenging in industries such as leisure and retail, where not only is much of the customer experience subjective, but there is also increasing competition from online providers. Collecting valuable feedback to drive meaningful change can mean investing a lot of time and resources into the process, for both the companies providing the service and the companies providing customer-experience research.

The Brief

We were briefed with creating an online reporting system which would automate Service Monitor’s existing manual processes, giving both Service Monitor and their clients access to bespoke reports. The focus was on taking the time-consuming element out of reporting, to allow companies to consistently receive customer data in a variety of formats, in a short space of time.

The Challenge

The main challenge of automating reporting was replicating the current offline reporting functionality. This meant delivering the same level of complexity and tailoring as in a manual report, with a minimal level of human input. Service Monitor run integrated programmes, which deliver bespoke levels of detail, so the reporting had to be incredibly flexible to adapt to the varying data formats.

For Service Monitor, each process needed to be streamlined, whether it was defining an organisational structure to select which individuals from client companies could see which reports, or whether it was approving reports and making them available for their client to view. For their clients, they wanted each to be able to easily log into a secure account to view and downloaded relevant, branded reporting.

Service_Monitor

The Solution

We delivered a clear, simple solution for organising and delivering multiple, complex reports without having to manually configure client details or manually add reporting data. The result is a personalised, slick, client-focused end-product.

Integration with Chartist enables Service Monitor to create highly configurable, responsive charts, which display the varying types of information from consumer responses in an easy to read format.

Data management has been streamlined; whether it’s client organisational structures, client branding or large amounts of consumer response data, it can be added to the system in one easy step and using checksum comparisons, any data which is added or changed is automatically detected and updated. This saves time and ensures that users will always have access to up-to-date information with minimal manual effort.

For Service Monitor’s clients, as soon as their details are added to the system, they receive an automated email with their login details. Once they have logged in, they can immediately see all the projects and reports available to them and either view them in browser or export them as dual-branded files.

Key Features

Automated Data Upload

Integration with Chartist and Askia Surveying Software

Bespoke Reporting Functionality

Secure Login Areas

Standard Features

Mobile Optimised and Responsive

W3C AA Standards for Accessibility

Automated Error Handling

ISO027001:2013 Compliant

Companies we have developed software for:

  • White tile with the logo of Foyles written in red.
  • White tile with the words 'Virtus from Carita Services' written in red and black.
  • White tile with the words 'The Survey Initiative' and 'employee research' written in green and black.
  • White tile with the words 'Skippy Scout' written in black and green.
  • Red tile with the word 'Saikou' written in white.
  • White tile with the word 'Petainer' written in grey next to an orange, purple and blue set of triangles pointing to the right.
  • White tile with the words 'Nine Avenue.com' written in black and red above the words 'Where Fashion Meets' written in red.
  • White tile with the words 'Michael Northcroft' written in black.
  • White tile with the words 'Imperial College London' written in blue.
  • White tile with the letters 'HSBC' written in black next to a bright red company logo.
  • White tile with the words 'Horizon Leeds' written in shades of orange, purple and blue.
  • White tile with the words 'Harris Hill' written in black and blue'.
  • White tile with the words 'Grazing' and 'GrazingFood.com' written in green.
  • White tile with the words 'Grazing Amazing Events' written in purple.
  • White tile with the words 'Good 2 Bid' written in black.
  • White tile with the words 'Get Set 4 P.E' written in green, blue and orange below similarly coloured icons of kids jogging, skipping and doing a cartwheel.
  • White tile with the words 'Dober Games' written in green and black.
  • White tile with the words 'CompareHospitality.com' written in purple and black above the words 'find your perfect package, fast'.
  • White tile with the words 'Companies and Markets.com' written in red.
  • White tile with the words 'Clicks Research' written in blue and underneath a logo comprised of the same colours.
  • White tile with the words 'Capital Medicare Your Mobile Healthcare' written in blue beneath a star logo.
  • White tile with the word Strengthscope written in purple and blue above the words 'energising peak performance' written in black.
  • White tile with the words BuyFair Global written in black.
  • White tile with the words Service Monitor written in black next to the company's logo.
  • White tile with the word Capita written in blue.
  • White tile with the word Marshall written in grey next to the company's logo.
  • White tile with the word Millerhare written in black.
  • White tile with the words 'The King's Fund' written in black.
  • White tile with the word UTC written in blue next to company logo.
  • White tile with the words 'Great Eastern' written in blue, 'Life is Great' & 'A member of the OCBC Group' written in grey and placed next to an icon of a red icon.
  • White tile with the word Coop written in blue.
  • White tile with the words Reed Business Information written in grey.
  • White tile with the words Phones 4 U written in white and covered by a red outline.
  • White tile with the word Iceland written in red.
  • While tile with the words Scottish Courts written in black next to insignia.
  • Orange tile with the words Trait Online written in white.
  • White tile with the words Faber & Faber written in black below the company's logo.
  • White tile with the words Smoque Grill written in black and orange.
  • White tile with Jaguar logo above Range Rover icon.
  • White tile with the word Gaimerz written in grey next to company logo.
  • White tile with the word FanQuake written in orange.
  • White tile with the word Enigma Quests written in gold next to company logo.
  • White tile with the word eGigger written in black and red.
  • White tile with the word Asit written in black.
  • White tile with the words All So Pro written in blue beneath a cube icon.
  • White tile with the 'No 11' logo in the centre.
  • White tile with the word Vulpine written in grey and placed underneath a V placed in a green circle.
  • White tile with the words Pauline Books & Media written in red and black and placed under the icon of a globe.
  • White tile with the word Manoto written in black.
  • White tile with black symbols that resemble hieroglyphics.
  • White tile with the word Criteo written in grey beneath an orange line.
  • White tile with the word Yell written in yellow next to image of fingers mimicking the motion of walking.
  • White tile with the word Experian written in blue next to company logo.
  • White tile with the word Informa written in blue.
  • White tile with the words Alliance Boots written in blue.
  • White tile with the word Novartis written in blue next to the company logo.
  • White tile with the words British Airways written in red and blue.
  • White tile with the words UCLH NHS written in black and blue.
  • White tile with the words Saudi Aramco written in turquoise next to a logo with a silver star.
  • White tile with the words British Safety Council written in red and blue.
  • White tile with the logo of Argos written in red.
  • White tile with the logo of Homebase written in green and orange.
  • White tile with the logo of Asda written in green.
  • White tile with the logo of British Gas written in blue.
  • White tile with the logo of Centrica written in blue.

Have an idea or project to discuss?

Fill out the short form on our Contact Us page, give us a call directly on +44 (0) 800 029 1425 or email us at enquiries@avamae.co.uk. We’ll guide you through our process, advise on the best possible solutions and steer you in the right direction.

Contact Us