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Support

 

We take pride in what we have developed for you. We will continue to support you for 12 months after your product has been launched – at no extra cost. If you are more comfortable with a longer period of support, or wish to customise your SLA, we will be happy to discuss this.

We do not believe in turning our backs on you or the software product we have created for you. We therefore guarantee that each and every product we develop benefits from our free Silver Support Contract for a minimum of 12 months after its agreed launch date.

We understand that you may feel more comfortable with even better response times to your maintenance queries. We therefore offer options to upgrade to our Gold or Platinum Support Contracts.

Our core support levels are outlined below, with the option to customise your SLA. Please click to get in touch.

 
 
Silver
Gold
Platinum
Cost
10% of project value*
15% of project value*
20% of project value*
Bug Response Times
Service
Silver
Gold
Platinum
AVAMAE lead on collaborations with other service provider to solve complex cross-provider issues
No
Yes
Yes
Telephone Contact
No
Yes
Yes
Number of developers specifically trained on the Operating System Software
1
1
2
Updates
Software updates will remain sole responsibility of the client's internet hosting service
Check for server software updates every 6 months
Ensure all software on servers is up to date
Back-ups
Server back-up checks will remain sole responsibility of the client's internet hosting service
Server back-up checks conducted every 6 months
Server back-up checks conducted every 3 months
British Airways
British Gas
Scottish Court
Argos
Capita
Reed Business Information
Alliance Boots
Marshall
Phones 4U
Manoto 1
Criteo Live
Michael Northcroft
Enigma Quests
Compare Hospitality
11 Cavendish Square
Pauline Books & Media
UTC Aerospace
Grazing Events
eGigger
Fan Quake
Great Eastern
Iceland
SmoQue Grill
Jaguar Landrover
Trait Online
Saudi Aramco
Faber and Faber
Companies and Markets
UCLH
CO-OP
ASDA
Grazing Food
Foyles
Centrica
British Safety Council
Millerhare
Harris Hill
Homebase
Yell
Asit
Experian
Novartis
King's Fund
Informa plc
Gaimerz
Red Umbrella
Vulpine
Petainer
Nine Avenue
4D Model Making Materials
All So Pro
LSE Lighting
See how we can help you
We would love to talk to you about your app or website development plans. Call us now on +44 (0) 800 029 1425 or visit our Contact Us page for alternative ways to get in touch.