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Support

 

We take pride in what we have developed for you. We will continue to support you for 12 months after your product has been launched – at no extra cost. If you are more comfortable with a longer period of support, or wish to customise your SLA, we will be happy to discuss this.

We do not believe in turning our backs on you or the software product we have created for you. We therefore guarantee that each and every product we develop benefits from our free Silver Support Contract for a minimum of 12 months after its agreed launch date.

We understand that you may feel more comfortable with even better response times to your maintenance queries. We therefore offer options to upgrade to our Gold or Platinum Support Contracts.

Our core support levels are outlined below, with the option to customise your SLA. Please click to get in touch.

 
 
Silver
Gold
Platinum
Cost
10% of project value*
15% of project value*
20% of project value*
Bug Response Times
Service
Silver
Gold
Platinum
AVAMAE lead on collaborations with other service provider to solve complex cross-provider issues
No
Yes
Yes
Telephone Contact
No
Yes
Yes
Number of developers specifically trained on the Operating System Software
1
1
2
Updates
Software updates will remain sole responsibility of the client's internet hosting service
Check for server software updates every 6 months
Ensure all software on servers is up to date
Back-ups
Server back-up checks will remain sole responsibility of the client's internet hosting service
Server back-up checks conducted every 6 months
Server back-up checks conducted every 3 months
Yell
Manoto 1
11 Cavendish Square
Faber and Faber
British Airways
Compare Hospitality
Reed Business Information
Homebase
UTC Aerospace
Foyles
Vulpine
4D Model Making Materials
LSE Lighting
Capita
ASDA
Marshall
Informa plc
Petainer
Jaguar Landrover
Alliance Boots
Harris Hill
Saudi Aramco
Centrica
Great Eastern
Nine Avenue
UCLH
Criteo Live
King's Fund
Companies and Markets
Red Umbrella
Novartis
Phones 4U
CO-OP
British Gas
Grazing Food
Argos
Iceland
Pauline Books & Media
Scottish Court
Asit
Enigma Quests
Grazing Events
Millerhare
British Safety Council
eGigger
Gaimerz
All So Pro
Trait Online
Michael Northcroft
Experian
Fan Quake
SmoQue Grill
See how we can help you
We would love to talk to you about your app or website development plans. Call us now on +44 (0) 800 029 1425 or visit our Contact Us page for alternative ways to get in touch.